The following policies are provided for clarity between Lookout Investigations and the client. A clear understanding and agreement will insure a solid and mutually beneficial working relationship.
Lookout Investigations Inc. is has been licensed by the Bureau of Security and Investigative Services of the California Department of Consumer Affairs since 1998. We are also licensed to conduct private investigations in Arizona.
Lookout Investigations accepts cases on a retained basis only. Hours and expenses are charged off against the retainer. When the retainer is exhausted, we reserve the right to request additional funds prior to additional work. All charges must be paid in full before any reports will be released.
Payment may be by credit card or debit card. We gladly accept checks or money orders which can be mailed to us. We accept all wired funds through your bank and funds wired through Western Union, including Western Union credit card and ATM payments.
All clients may be required to return a signed a letter of engagement.
Stop Work policy:
Lookout Investigations Inc. reserves the right to stop work on any investigation at any time — at our sole discretion. We will discontinue work if we believe it may be used in any illegal or harmful activity. We may discontinue work if any promised payment is not made in a timely manner, or if the parameters of the assignment are not as described by the client, or if the client has misrepresented to us any material fact concerning the assignment. Any of the these assessments will be made at our sole discretion. You will be responsible for all charges up until the work stoppage. Any prepaid unused funds will be returned within 3 days of a work stoppage initiated by Lookout Investigations if the payment of funds has been confirmed otherwise refund will be within 3 days of confirmation of payments. Refunds will be by check or credit to your credit card account, depending on how you initially paid.
Missing persons policy:
PLEASE READ CAREFULLY. Unless you are an attorney, LEO or a licensed PI, personal contact information about missing persons or others that you ask us to locate will not be released until that person has been notified (this provision does not apply to the service of legal process). If the subject asks that contact information not be released that request will be honored and you still must pay for the locate. In these cases, Lookout Investigations will serve as an intermediary on your behalf, if you wish. Private, personal information we develop during the course of an investigation such as birth dates and medical information will not be released.
Completion of assignment:
Within five days of the completion of the assignment, Lookout Investigations will provide a detailed work log and invoice showing all work done, charges and expenses. Any retainer credit balance will be refunded/mailed at that time by company check.